The takeover of individual processes or the entire department is used by medium-sized and large companies, which face problems with staffing the administrative back-office activities.
With this method, we use industrial principles that are applied directly to your administration environment. Using specialized methods, we can very quickly stabilize and optimize client processes and we can design tools and procedures to streamline them.
The biggest benefit for the client is to ensure a high level of quality in the set schedule, without the client having to bear the cost of time and downtime when the capacities of internal employees are not sufficiently utilized. Optimization brings significant savings in personnel costs and simplification of the personnel agenda.
This form of cooperation is applicable in the following cases:
providing critical or sensitive administrative processes that require additional investment on the part of the client
perspective or need for process optimization – running processes assessment and optimized solution design
maintaining running processes that are not the client´s core business
The use of the service is not conditioned by the scope of cooperation. The process is suitable for simple activities as well as the activities covering the entire departments and their takeover at a 1:1 ratio.
Our know-how allows us to combine processes and tasks effectively and thus ensure optimal utilization of our employees. Today, we reach the level of their utilization within working hours up to the limit of 96-97%, in contrast to typical client’s internal employees, who show an average utilization of about 55-65%.
Thanks to this, we can provide the required outsourced processes much more effectively as to time and costs.
Process analysis
Definition of key KPi
Infrastructure implementation and setup
Process testing and optimization
Our headquarters, together with the warehouse, are located in Bratislava (SVK) From this location we provide processing and distribution within the Slovak Republic but also to the neighbouring countries.
The space meets common security standards such as secured area, security guard service, alarms, camera systems, etc. . The processing area itself and the work performance are ISO27001, ISO9001 and ISO14001 certified.
Yes, besides fulfilment services, it is also possible to utilise mailing of letters, registered mail or direct mail. On offer are also the back-office process externalisation and document digitisation and back-office as a Service (BOaaS) archiving services.
Our team provides for our clients with processes that require a special approach, are time-consuming and difficult from the staffing aspect. This applies to simple activities, but also to take over activities covering the entire department 1:1.
When planning investments in expanding the team of internal employees and arranging their workplace, it is always a challenge for the manager to find the optimal cost solution. Taking over the department is a solution not only in terms of changing from fixed to variable costs, but especially in terms of reducing them and simplifying processes.