FAQ about our services

Do you want to ask about Fulfilment?

Where is your warehouse located and where are located your branches?

Our headquarters, together with the warehouse, are located in Bratislava (SVK). From this location we provide processing and distribution within the Slovak Republic but also to the neighbouring countries.

Do you have a price list of services and postage available for download?

We assess each client on individual basis, each client has specific process requirements, sells different type of a products, and has customers in different destinations. We consider all these factors when establishing the price in order to meet client’s expectations.

Shipment delivery is provided by various partner courier companies which have different parameters for provision of their delivery services. Prices are calculated individually taking into account the individual requirements and parameters specified by the client.

What is the minimum number of orders per month?

We know from the experience of our clients that our outsourcing of fulfilment services brings benefits to the client when the number of orders exceeds 300 per month.

How about the warehouse being secured?

The space meets common security standards as a secured premises, security guard service, alarms, camera systems, etc. The processing area itself and the work performance are ISO27001, ISO9001 and ISO14001 certified.

What is the processing time of my orders?

The usual processing of orders is within the same day as the date of receipt of the order in SP (until 10:00 AM). Upon receiving the order after this deadline, we will do all possible to ensure that your order is expedited on the same day, but not later than within 24 hours. Of course, we understand that each client can have specific process requirements, so other project timeframes can be agreed on.

Is packaging material included in the price?

In case of shipments up to 1kg, the packaging is included (bubble wrap, or a simple 3-ply box). For heavier weights, it is not possible to set a uniform price because different formats and types of goods require different packaging methods. The cost of packaging is the result of an agreement when the entire process is defined. To begin with, we will provide approximate prices for boxes.

Is it possible to integrate via API?

Yes, integration is possible. Alternative forms of data exchange can also be agreed on.

Can I use my own contracted courier services for delivery?

Yes, it is possible.

Is it possible to use some other services of yours?

Yes, besides fulfilment services, it is also possible to utilise mailing of letters, registered mail or direct mail. On offer are also the back-office process externalisation and document digitalization and back-office as a service (BOaaS) archiving services.

Would you like to ask about document digitalization or about Business Process Outsourcing?

Do you have a standar price list?

We do not provide our potential clients and partners with a standard price list. This is because each partner is different and has specific requirements for the end process. Likewise, the volume and scope of work varies from client to client, so it is not possible to set general prices.

What determines the final price?

Each price calculation is the result of a detailed analysis of the requirements and needs of the client and reflects the complexity of the activities as well as the volume and scope of the work. An important factor is also the possible length of cooperation. We explain to each client the calculation methodology so the client has a precise understanding of what each price consists of.

What do you use to calculate prices?

The final pricing agreement is always the result of mutual discussion with the customer.

Prices can be based on:

Unit prices for a task, page, or document
Man-day invoicing based on the use of colleagues to complete the task
Different combinations, according to clients’ needs

In price preparation, we also take into account the different profiles of employees who are needed for individual tasks. The reason for this is to prevent the costs associated with, for example, over qualified employee being included in the process.

Do you guarantee service quality?

Quality is a key concept in our work. We understand the importance of each task for our clients and therefore we always care about the quality of our work. Our company has high standards that employees must achieve and maintain them.

How do I check the quality of your work?

Each process within specific tasks is documented, qualitatively monitored and reported on a daily basis. There is a different quality control involved with a new project as for example the long-term project. We also distinguish whether a new or long-term employees will be involved in the project.

What quality control methods do you use?

Quality control is performed in the form of o.i. sampling in the range of 2% – 100%, depending on inputs. The client himself determines what his requirements for the delivered quality are – from the typical sampling to the control of the so-called 4-6 eyes. In addition to the control procedures, we use computer controls with our databases, calculations, etc.

How fast can you handle client requests?

Our great advantage is the high flexibility in terms of processing speed.

We provide our clients with the ability to process not only equally distributed volumes of tasks, but also various campaigns and activities.
The standard processing speed is 24 hours.

Can you also provide express forms of processing?

Yes, it is also possible to agree on express forms of processing:

Within 2-4 hours
Night processing
Weekend processing
Processing over the holidays
Campaign processing (one-time, repeated)
Other specific terms in agreement with the client

How do you ensure the security of data, information and confidential information?

All processes at Swiss Point meet the highest standards of ISO 9001 and especially ISO 27001 certification. The documents we process contain almost always sensitive data, confidential information and personal information. We work with similar documents on a daily basis, so our processes and our employees meet the necessary standards for working with these.

If necessary, data can be anonymized during processing, or other specific process requirements can be agreed on to meet our clients’ expectations.
The processing premises are secured by an alarm connected to the centralised protection desk and the data itself is backed up regularly.

Does our company need new technologies or software?

Swiss Point is not primarily a provider or vendor of one SW solution, but mainly a service provider. Therefore, we make sure that we do not sell to our clients and partners the tools that our processes do not directly require.

We assess each process step comprehensively and define the process to provide the client with an adequate solution without generating unnecessary operational and setup costs.

Most of the activities do not require any additional SW and installations, we always try to use only existing client solutions.
Today we work with more advanced technologies, but their use is not always necessary. Our approach brings significant savings to the client already when preparing the process. Cost savings will also be reflected in the later process, eliminating additional maintenance and upgrading costs.

Do you also provide some customized services?

Swiss Point is not a SW solution provider, so the company is not limited by specific solutions. It means that there are many possibilities for cooperation. Try to describe the administrative process that worries you, where your company is losing or having quality issues and we believe that we will be able to offer you a customized solution.

We will be your business partner

Want to learn more about our services? Contact us. We will design the optimal solution for your business growth.

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